FAQs

Yes, we ship worldwide! Shipping costs will be added at checkout. We also offer discounts and promotions throughout the year, so keep an eye out for exclusive deals. Delivery Times: • Lagos: 5-7 working days after payment confirmation. • International: 7-10 working days. Custom Orders: • Local: 7-10 working days. • International: 10-15 working days. For express orders, please email us to confirm availability before proceeding.

• Orders are processed only after payment confirmation. • We accept bank transfers to our Naira, UK, US, and EUR accounts, as well as credit/debit card payments. Bank Account Details: • NGN Account: SheyeOladejo Global Ventures, GTBANK, 0228230011 • USD Account: SheyeOladejo Global Ventures, GTBANK, 0547249536 • EUR Account: SheyeOladejo Global Ventures, GTBANK, 0547250358 • GBP Account: SheyeOladejo Global Ventures, GTBANK, 0547250341

• Some styles may run True-to-size / Run-Large / Run-Small. Please check product description or product specific size guide if there may be style specific size variation or you can also call customer care for sizing assistance.

We highly recommend custom size clients to visit our studio for a fitting. If you can't make it, you can send us images or videos for a virtual fitting. Additional costs for custom order alterations are determined at drop-off.

We accept exchanges and offer store credit for full-priced items in good condition, returned within 5 working days of receipt. • Customers bear the delivery cost for exchanges. Delivery charges are refundable only for faulty goods. • Refunds for damaged merchandise are processed within 3 business days. • All custom sizing sales are final. • All sales items are final. • Alterations for items approved after fittings are at the client's cost.

Processing Time: • Orders are processed within 1-2 business days. During sales and high-volume periods, processing may take 3-4 days. Shipping Rates: • Calculated at checkout based on your delivery location. Pre-Order Items: • Processing begins on the date indicated in the product description. Dispatch Notification: • If you haven't received a dispatch notification within the specified time, email us at sheyeoladejo@gmail.com with your order number. Item Not Delivered? • Allow an extra 2-3 days before contacting us as packages may be delayed by the courier. • Refunds are not issued for lost packages, but items will be resent if a package cannot be traced. Customs and Duties: • Duties and taxes are the customer's responsibility and vary by country. Pickups: • Our Lagos office is open for pickups. We recommend this option for urgent orders.